Complaints and Claims Form
CollectorPick s. r. o.
Zimná 3235/8, 058 01 Poprad
Slovak Republic
Company ID No.: 56 919 123
E-mail: info@collectorpick.com or info@collectorpick.sk
Customer Details
- Full name: .................................................................
- Address: .....................................................................
- Telephone: ..................................................................
- E-mail: ........................................................................
Order Details
- Order number: .............................................................
- Date of order: ..............................................................
- Date of receipt of goods: ...............................................
Claimed Product
- Product name: ..............................................................
- Quantity: ......................................................................
Description of the Defect
................................................................................
................................................................................
................................................................................
................................................................................
Required Photographic Documentation
Please attach photographs showing the claimed defect or damage to the form, where this is possible given the nature of the defect.
- Photographs attached: [ ] Yes
Preferred Method of Handling the Claim
(Tick or specify the preferred method)
- ☐ Repair of the goods
- ☐ Replacement of the goods
- ☐ Appropriate discount on the purchase price
- ☐ Refund of the purchase price
- ☐ Other: _______________________________________________
Date and Signature
- Date of claim submission: ..............................................
- Signature: ................................................................
Instructions
Please send the completed form together with proof of purchase and any available photographic documentation by e-mail to info@collectorpick.com or info@collectorpick.sk, or include it with the returned goods subject to the claim.
The terms and conditions for claims are set out in the Complaints and Claims Procedure and Terms and Conditions available on the CollectorPick website at https://collectorpick.com.