Privacy Policy (GDPR) – CollectorPick s. r. o.

This document explains what personal data we collect, how we use it, to whom we may disclose it, how we protect it, and what rights you have in relation to the processing of your personal data.

The operator of the online store collectorpick.com is:

CollectorPick s. r. o.
Zimná 3235/8
058 01 Poprad
Slovak Republic
Company ID No.: 56 919 123

We process personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), Act No. 18/2018 Coll. on the Protection of Personal Data, and other generally binding legal regulations of the Slovak Republic.

1. What Personal Data We Process

We process only personal data that is necessary for processing orders, communicating with customers, and providing our services.

This includes in particular:

• full name,
• e-mail address,
• telephone number,
• billing and delivery address,
• order and payment information,
• for business customers, company name, Company ID No., Tax ID No., VAT ID No., and contact person.

When you register a user account, we primarily process your name, surname, e-mail address, and registration date.

When you subscribe to our newsletter, we process your e-mail address, name (if provided), and the date on which consent was given.

2. Purposes for Which We Use Personal Data

We use your personal data primarily for:

• processing and delivering orders,
• communicating with customers,
• maintaining accounting records and fulfilling legal obligations,
• handling claims and withdrawals from contracts,
• sending commercial communications and newsletters (only with your consent),
• analysing traffic to the online store and improving our services,
• protecting our rights, resolving disputes, and fulfilling obligations towards public authorities.

3. Legal Basis for Processing Personal Data

We process personal data on the basis of:

• performance of the purchase contract,
• compliance with legal obligations (such as accounting or tax obligations),
• the legitimate interests of the operator (such as protecting legal claims or ensuring the security and operation of the online store),
• the consent of the data subject (for example, for newsletter subscriptions or marketing cookies).

4. Who We May Disclose Personal Data To

We may disclose your personal data only to the extent necessary to:

• carriers and courier companies for the purpose of delivering your order,
• payment service providers (such as GoPay or Stripe),
• accounting firms or tax advisors,
• IT service providers and technical support providers responsible for operating the online store,
• marketing and analytics partners (such as Google or Meta), solely for the purposes of analysing traffic, measuring advertising performance, or evaluating customer satisfaction,
• public authorities where required by law.

5. Cookies and Analytics Tools

We use cookies on our online store for:

• ensuring the proper functioning of the website (necessary cookies),
• analysing website traffic (such as Google Analytics),
• measuring the effectiveness of advertising and marketing campaigns (such as Google Ads, Meta Pixel, or Google Tag Manager),
• improving the user experience.

The use of non-essential cookies is based on your consent, which you may change at any time through the cookie settings or your internet browser.

More detailed information is provided in our separate Cookie Policy.

6. Transfer of Personal Data to Third Countries

Some of our service providers may process personal data outside the European Economic Area.

In such cases, transfers are carried out exclusively in accordance with the requirements of the GDPR and on the basis of appropriate legal safeguards ensuring the protection of personal data.

7. How Long We Retain Personal Data

We retain personal data only for as long as necessary to fulfil the purpose for which it was processed or for the period required by applicable law.

In particular:

• accounting and tax documents are retained for 10 years,
• data necessary for processing orders is retained for the period required by applicable law,
• data processed on the basis of consent is retained until the consent is withdrawn or until the period for which the consent was given expires.

After the applicable retention period has expired, personal data will be securely deleted or anonymised.

8. Your Rights

As a data subject, you have the right to:

• access your personal data,
• have inaccurate or incomplete personal data corrected,
• have your personal data erased where the legal requirements are met,
• restrict the processing of your personal data,
• data portability,
• withdraw your consent to the processing of personal data at any time where processing is based on consent,
• object to the processing of personal data based on legitimate interests or for direct marketing purposes,
• lodge a complaint or submit a request for proceedings to be initiated with the Office for Personal Data Protection of the Slovak Republic.

You may withdraw your consent to receiving newsletters at any time by clicking the unsubscribe link included in each newsletter or by contacting the operator.

You may exercise your rights by e-mail at:

info@collectorpick.com
or
info@collectorpick.sk

9. Security of Personal Data

We protect your personal data through appropriate technical and organisational measures against loss, misuse, unauthorised access, alteration, disclosure, or destruction.

Access to personal data is limited to authorised persons or our contractual processors who are bound by confidentiality obligations.

10. Automated Decision-Making and Profiling

When processing personal data, we do not carry out automated individual decision-making or profiling that produces legal effects concerning the data subject.

11. Contact Details

If you have any questions concerning the protection of personal data, you may contact us:

CollectorPick s. r. o.

E-mail:
info@collectorpick.com
or
info@collectorpick.sk

Website:
collectorpick.com

12. Final Provisions

This Privacy Policy enters into force on the date of its publication on the collectorpick.com website.

The Seller reserves the right to amend or supplement this Privacy Policy at any time. The current version will always be published on the collectorpick.com website.